WHEN WILL MY ORDER BE SHIPPED?
All NOMINAL items are made to order at either our London or our own Asian workshops, with a 2 week lead-time (this excludes delivery).
WHAT ARE YOUR SHIPPING OPTIONS AND COSTS?
We ship to most worldwide countries and offer two shipping options:
- Economy shipping (21 – 28 working days): £10.00
- Free for orders over the value of £75.00
- Express shipping (7 – 10 working days): £20.00
These are our standard delivery times but if you require your order more quickly, do contact our customer service at firstname.lastname@example.org and we can research what other options might be possible.
IF ORDERING FROM OUTSIDE THE UK, WILL I INCUR CUSTOMS & VAT CHARGES?
- Please be aware that on International orders, customs and import duties may be applied when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country.
- Do look out for an email or paper slip from your local customs office or post office to process these charges.
- If your parcel is held in customs, please note that we do not have control over this and you or the recipient will need to contact your local customs office for further assistance.
- To see if you are likely to be charged tax or import fees, you may find the following link useful: Resource
- Do be aware that this is an independent resource and not controlled or updated by us.
RETURNS & GUARANTEE
Each of our products carries with it our own 24-Month Guarantee of Quality. Should any product not live up to your expectation, we will offer you a replacement or a complete refund.
Should such a case ever arise, please contact our Customer Service on email@example.com to arrange the return of the item and begin the refund process.
WHAT TYPE OF INK REFILLS CAN I USE WITH MY NOMINAL PEN?
Each NOMINAL Pen will come supplied with a pre-fit Schmidt P950M Medium Black pressurised refill. It’s a standard G2 sized rollerball refill (98mm long and approx. 5.8mm diameter on the main barrel). Should you prefer to use a refill of your choice, you can replace it with any other G2 sized refill. There are plenty of Schmidt options available, or alternatives from other manufacturers – Parker, Pelikan, Schneider, etc.
Should you ever need to clean your product, do use a soft microfibre cloth.
Avoid using tissue paper or paper towels. These can be abrasive and scratch the hand finished surface, affecting the look and feel of the item.
If you have any questions about our products, orders, delivery or returns, please contact us through our contact page and a member of our team will be happy to assist you.
TERMS AND CONDITIONS
You can find our full list of Terms & Conditions, including policies on orders, shipping, returns, and product guarantee here.