FAQ

SHIPPING

WHEN WILL MY ORDER BE SHIPPED?

All NOMINAL items are made to order at either our London or our own Asian workshops, with a 2 week lead-time (this excludes delivery).

WHAT ARE YOUR SHIPPING OPTIONS AND COSTS?

We ship to most worldwide countries and offer two shipping options:

  • Economy shipping (21 – 28 working days): £10.00
  • Express shipping (7 – 10 working days): £20.00

These are our standard delivery times but if you require your order more quickly, do contact our customer service at info@mercator.london and we can research what other options might be possible.

 

RETURNS & GUARANTEE

Each of our products carries with it our own 24-Month Guarantee of Quality.  Should any product not live up to your expectation, we will offer you a replacement or a complete refund.

Should such a case ever arise, please contact our Customer Service on info@mercator.london to arrange the return of the item and begin the refund process.

 

PRODUCT INFORMATION

WHAT TYPE OF INK REFILLS CAN I USE WITH MY NOMINAL PEN?

Each NOMINAL Pen will come supplied with a pre-fit Schmidt P950M Medium Black pressurised refill. It’s a standard G2 sized rollerball refill (98mm long and approx. 5.8mm diameter on the main barrel). Should you prefer to use a refill of your choice, you can replace it with any other G2 sized refill. There are plenty of Schmidt options available, or alternatives from other manufacturers – Parker, Pelikan, Schneider, etc.

 

PRODUCT CARE

Should you ever need to clean your product, do use a soft microfibre cloth.

Avoid using tissue paper or paper towels. These can be abrasive and scratch the hand finished surface, affecting the look and feel of the item.

 

CONTACT US

If you have any questions about our products, orders, delivery or returns, please contact us through our contact page and a member of our team will be happy to assist you.

 

TERMS AND CONDITIONS

OUR POLICIES

You can find our full list of Terms & Conditions, including policies on orders, shipping, returns, and product guarantee here.

Our privacy policy with GDPR and data use information can be found here.