Shipping & Returns

SHIPPING

Each Nominal item is made to order with a 2 week lead-time (10 working days) – this excludes delivery.

  • Economy shipping (£10) then takes 21 – 28 (working) days
    • Free for orders over the value of £75.00
  • Express shipping (£20) 7 – 10 (working) days.

These are standard delivery times but if you require your order more quickly, do contact our customer service at info@mercator.london and we can assess what options might be possible.

When we have dispatched your order, an email will be sent to you confirming that your purchase is on its way.

If you have a registered account with us, you can also follow the delivery progress by signing into your account and selecting My Account.  From My Account go to the Order Status to track your purchase.

 

RETURNS

Each of our products carries with it our own 12-Month Guarantee of Quality.  Should any product not live up to your expectation, we will offer you a replacement or a complete refund.

Should such a case ever arise, please contact our Customer Service on info@mercator.london to arrange the return of the item and begin the refund process.